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Expressions of Interest – TLA Complaints and Mediation Committee

1st March 2021

by The Landscape Association

TLA is calling for expressions of interest from members who would like to join our newly formed Complaints and Mediation Committee.

Background

Sometimes problems occur with a landscaping project. TLA Members can access our free initial dispute resolution service if a dispute occurs with a consumer, designer or contractor over a building issue. This service is available for both NSW and ACT Members.

As with Fair Trading complaints, TLA responds to building complaints only, where the Contractor and/or consumer have indicated possible defective workmanship or materials. Where a contractor and consumer are unable to resolve their dispute, TLA will attempt to mediate an outcome that is suitable to all parties concerned.

Committee members are industry experts, trained, qualified and highly experienced, but are not expected to be registered mediators. Committee members are able to assess the quality of workmanship and offer expert opinion only, we do not offer legal advice. Disputes arising around issues of payment, intellectual property or other legal matters will need to be handled via standard legal channels and will not be addressed by the Committee.

The Committee and Eligibility

The Disputes Committee shall consist of at least 4 industry experts, with at least 2 Committee members being TLA members with one member residing in the ACT area.
Each Committee member must have a Certificate III in Landscape Construction, hold a Structural Landscaping (NSW only) or Builders (NSW only) License and have at least 10 years’ experience in the landscaping industry.

Time involved

  • The term of appointment for Committee members is 12 months.
  • When a complaint is received the TLA Operations Manager will convene a Committee meeting for review of the dispute, and determination of the best course of action. One Committee member will be assigned to action the complaint, matching skills and experience to the issue where possible.
  • TLA usually receives 2-5 disputes per year.
  • Committee members are not paid.
  • Videoconferencing is available for members living outside Sydney.

Becoming involved in a TLA Committee is a great way to give back to your industry and provide you with exposure to TLA activities. To nominate for the Committee or to find out more information please contact Kimberley Aquilina, Operations Manager on 9630 4844 or kim@landscapeassociation.com.au

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Terms and Condition

These Terms and Conditions must be read in conjunction with TLA’s Privacy and Copyright Policy Statements.

Descriptions of contracts contained on this website are a guide only and do not outline a specific fitness for purpose. The Landscape Association gives no representation or warranty about suitability of a particular contract for a specific function.

The Landscape Association does not accept responsibility for loss or damage suffered by any person or body relying directly or indirectly on any information contained within the pro forma contracts or the LNA Master Landscapers Rates Guide Schedule of Rates for Landscape Works. All contracts and Guides are purchased at the risk of those making the purchase.

TLA does not have access to the customer’s credit card number which is encrypted for security purposes. The credit card will be debited at the time of processing the payment. A tax invoice/receipt will be automatically generated and emailed to the customer.

Orders are ordinarily dispatched by Australia Post, Express Post, within seven working days. Five days should be allowed for delivery. This timeframe is indicative only. Every reasonable effort will be made to notify the customer if a delay is expected.

Provided an order has not been dispatched, it may be cancelled in full or part by calling The Landscape Association on (02) 9630 4844. Returns are not accepted by The Landscape Association unless the customer has received an unordered or faulty item, or unless otherwise required under Australian legislation.

The Landscape Association reserves the right to change these terms and conditions at any time.

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