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Consumer Information

All the information you need to hire and work successfully with a Landscape Professional.

Are you looking for someone to build you a new outdoor space, to maintain your garden or even to design a new commercial staff recreation area? Or, are you already using a TLA Member and need some advice? Read below to learn why you should use a TLA landscape professional, how you can find the right landscaper for you, the questions you should ask before you hire a contractor, and how you can resolve any misunderstandings or disputes with a TLA Member.

Find a Landscape Professional

Are you looking for an outstanding landscape professional for your next project? Instead of randomly searching the internet for landscapers in your area, why not go straight to our directory of landscape professionals? With the option to search for landscapers specialising in the kind of work you want done, see examples of their work and even see who has won awards for their projects, you are sure to find the landscaper who is right for you. Do it once, do it right – use a TLA Member.

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Find a Supplier or Trade Service Provider

Do you need to find a landscape supplier or trade service supplier? Go straight to our directory to find just what you are looking for at a reasonable price from someone who understands just what you need. Search by company name, the areas serviced or by the kinds of products and services provided to get the job done right.

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Why Use a TLA Member?

Finding the right landscape professional for your next project can seem like hard work but by using a TLA Member you know you are getting the very best. All TLA Members are required to hold the appropriate licences before they join so you know they are experienced, skilled and qualified for the work.

Members are also checked on application to make sure their business is sound. TLA want to protect you and the industry from cowboys and disasters. It’s in no one’s interests when landscaping projects go wrong. We ensure Members are completely up to date with the latest legislative requirements, building materials and techniques, as well as design trends – everything you need for your outdoor space to be a dream come true for you and your family.

TLA also has hundreds of knowledgeable, experienced and skilled maintenance Members just right to look after your outdoor space now and into the future. They can ensure the health of your plants, troubleshoot pests and diseases, keep the space in premium condition and make provisions for the growth of your plants through the years.

Use a TLA Member to get the highest quality service at a price you can afford – it’s the best decision you will make.

 

12 Questions to Ask Your Landscape Contractor

What are the most important questions you should ask potential landscape contractors to check that they are the right fit for your project? Use this helpful checklist to guide you.

Read our Checklist

 

Disputes, Arbitration and Mediation

TLA comprises a wealth of knowledgeable and experienced professionals who have made themselves available for consultation in the unusual event where mediation may be required between a TLA Member and their client. This effective process is a service offered initially free of charge with a view to prompt an amicable resolution.

Complaints and Mediation

 

Need more information?

Do you have a question and would like to speak to our friendly staff? Email us or call 02 9630 4844.

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Terms and Condition

These Terms and Conditions must be read in conjunction with TLA’s Privacy and Copyright Policy Statements.

Descriptions of contracts contained on this website are a guide only and do not outline a specific fitness for purpose. The Landscape Association gives no representation or warranty about suitability of a particular contract for a specific function.

The Landscape Association does not accept responsibility for loss or damage suffered by any person or body relying directly or indirectly on any information contained within the pro forma contracts or the LNA Master Landscapers Rates Guide Schedule of Rates for Landscape Works. All contracts and Guides are purchased at the risk of those making the purchase.

TLA does not have access to the customer’s credit card number which is encrypted for security purposes. The credit card will be debited at the time of processing the payment. A tax invoice/receipt will be automatically generated and emailed to the customer.

Orders are ordinarily dispatched by Australia Post, Express Post, within seven working days. Five days should be allowed for delivery. This timeframe is indicative only. Every reasonable effort will be made to notify the customer if a delay is expected.

Provided an order has not been dispatched, it may be cancelled in full or part by calling The Landscape Association on (02) 9630 4844. Returns are not accepted by The Landscape Association unless the customer has received an unordered or faulty item, or unless otherwise required under Australian legislation.

The Landscape Association reserves the right to change these terms and conditions at any time.

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